FAQs

FREQUENTLY ASKED QUESTIONS

 

How can I make my payment?
 We have several forms of payment:
           - Credit or debit card, either by payment gateway or by phone.
           - PayPal (It's very simple and it will only take you a minute).
None of these forms of payment imply any increase in the total price of the service, except for the expenses charged by your own bank, if you make a transfer to our checking account.

What do I have to do with my activity tickets?
When you make the payment by credit card or via PayPal, you will receive in your email an automatic confirmation with a ticket with all the details of your reservation.
You must print the same ticket and present it to our office staff at any of our beaches (Playa de Taurito, Playa del Inglés or Playa de Mogán)
The digital vouchers will also be valid (via mobile phone, tablet, laptop, etc.).
Those who cannot prove by any of the above ways to be in possession of an electronic ticket or hard copy of the reservation may not carry out the activity.

Can I make a reservation via phone?
You can always call any of the phones listed on our website and make a reservation via phone.
Our phones in Gran Canaria are: +34 672/406/002 or +34 628/783/134

What documentation must I submit to carry out the activities?
Once you have chosen an activity and after payment has been made, you will receive a bonus that you must present and deliver to the office staff or the person in charge of picking you up.
On certain excursions that require driving skills (Buggies) you must have the valid Driver's License or License with you.
In certain activities, if you are under 18, your parent / guardian must bring the passport or identity document to sign the corresponding authorization.

Do the activities include insurance?
All our excursions and activities include accident insurance. We consider it as a basic guarantee that all our excursions are covered by it, obtaining our clients full coverage during the time they are hiking with us.

Do the activities include insurance?
All our excursions and activities include accident insurance. We consider it as a basic guarantee that all our excursions are covered by it, obtaining our clients full coverage during the time they are hiking with us.

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